Returns & Exchanges Policy

Please let us know that you are making a return by emailing us at [email protected] confirming your details and the reason for your return.

Returns to: Shoe Bootique Ltd, 44 Murray Street, Filey, North  Yorkshire YO14 9DG.

Full Price Items – You may return full price items within 14 days of receipt for a refund. After 14 days we offer an exchange only.

Sale Items are non-refundable.

*Additional postage will be charged if you require an exchange.

Goods must be unworn, and in a saleable condition with all labels and tags attached. Any items returned to us marked, stained, worn or smelling of smoke will not be refunded.

Shipping time scale with Royal Mail due to the current pandemic may take longer than expected this is out of our control but we do send all parcels tracked and signed to keep an eye on there progress please take this into consideration when ordering.

Refunds are processed within 14 working days of receipt of your parcel. Please don’t contact us before this date.

Returns postage is the customers responsibility. Please take care when parcelling your garments and please make sure you obtain postage proof (recorded delivery recommended). We cannot be held responsible for returned goods that are damaged or fail to reach us.

Original postage fees are non refundable on unsatisfactory or unsuitable items.

Refunds on orders with Free shipping will be refunded the amount minus shipping fee cost of your parcel.

Delivery
Delivery is by Royal Mail First Class.

Terms of service
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